Warranty
If this were your company and someone wanted to exchange a belt under warranty because they gained too much weight and it wouldn’t fit anymore, would you give them a full refund or a brand new belt for free? It’s been asked. What about if someone got a bigger laptop and it wouldn’t fit into their good old bag and they want to exchange the old for a new one for free? Would you take the loss? It’s been asked.
A loser relative of mine told me he was going to “borrow” an air mattress from a store for his weekend guests. I’m not sure if he understood that by doing that, he took at least $50 - $100 out of the bank account of the store and manufacturer because of the cost of receiving, repackaging, shipping back to the manufacturer, storage and then selling it used at a big discount. Legally, I believe that’s called fraud.
If you have a question or concern about your leather or canvas, we want to know so we can make it better. We don’t consider it complaining, it’s helping. We don’t get it right all the time and so we want to hear about it to make it better for everybody else. Let us know here.